Return
1. In case you did not like the product(s) or it did not meet your requirement or expectation we will be glad to take it back. However, the customer needs to call us and notify within 48 hours of delivery date.
2. Call us if you have received a damaged or a defective product(s) within 48 hours of delivery date. The replacement is subject to availability of the product(s) in our stock.
3. Exchange can only be done in case of a size mismatch. The replacement is subject to availability of the product(s) in our stock.
4. Customer needs to re-pack the product(s) and courier it to return address mentioned below.
5. Customer needs to pay for the courier / shipping cost.
Please read carefully the “Conditions” mentioned below.
Refund
1. In case, the customer was provided with free shipping facility (Orders above INR 500) we will refund 90% of the product cost.
2. In case, the customer was not provided with free shipping facility (Orders below INR 500) we will deduct the actual courier / shipping cost and refund the remaining amount.
3. The amount will be refunded through the same mode of payment as used during the checkout process. If the customer had opted for Cash on Delivery option then refund will be made via a cheque or an online transfer of funds to the customer’s bank account.
4. Refund will be happen within 14 days of receipt and inspection of the product(s).
Please read carefully the “Conditions” mentioned below.
Conditions
1. The return process of the product(s) will be restricted depending on the nature and category of the product(s).
2. Customers can return, exchange or claim a refund within 14 days of purchase date.
3. Product(s) should be UNUSED.
4. Product(s) should be returned in their original packaging along with the original price tags, labels and invoices.
5. There are some products that we cannot take back if the company seal while un-packaging has been opened. This is for hygiene reasons. For example – inner wear, feeding bottles, teethers, sippers, etc.
6. Angels Basket reserves the right to reject any return request if the product package is opened or the product looks used.
7. It is advised that the return packets should be adequately packaged so that there is no further damage of goods in transit. Angels Basket will not be liable for any damage that happens in transit.
Cancel
If the customer chooses to cancel the order before the product is shipped, he / she will be entitled to a 100% refund. In case the product is shipped then the policy as mentioned above will be applicable.
Please contact us at customercare@angelsbasket.com or call us on 99585 66119.
Re-packaging the product(s)
1. Ensure all the tags, warranty cards, packaging material etc are intact.
2. Pack the product(s) in a way to ensure that the reverse transit will not damage the product(s).
3. Fill up the form sent with the authorizing mail, mentioning the order number, product details, any concerns or queries, etc.
4. Pack the form with the product.
5. Mention the return address clearly and choose a reliable courier / shipping service to send the package to Angels Basket.
6. It is customer’s responsibility to track and ensure that the package reaches our warehouse. Refund can only happen once the package is received at the warehouse.
Return Address
F – 81, IInd Floor, Rajouri Garden, Near Main Market, New Delhi – 110027, India.
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